Shipping Policy

Domestic Shipping (U.S.)
We offer multiple shipping options:

  • Standard Ground: 3-5 business days (free on orders $100+)
  • Expedited: 2-3 business days ($15)
  • Express: 1-2 business days ($25)
  • Oversized Items: Special rates apply

Order Processing

  • Orders placed before 12 PM PST ship same day
  • Weekends/holidays excluded
  • Processing may take 1-2 business days during peak seasons

International Shipping
Available to select countries:

  • Canada/Mexico: 5-7 business days
  • Other destinations: 7-14 business days
  • Customer responsible for all duties/taxes
  • Restricted items may apply

Tracking Information

  • Provided via email upon shipment
  • Real-time updates available
  • Signature required for orders over $500

Outdoor Gear Special Handling

  • Tents: shipped in protective packaging
  • Cookware: specially padded
  • Fragile items: marked and insured

Delivery Issues
For any problems:

  • Contact carrier first with tracking number
  • Report damages within 48 hours
  • Keep all original packaging

Remote Locations
Extended transit times may apply for:

  • Alaska/Hawaii
  • Military addresses
  • Rural destinations

Holiday Schedule
Extended processing times during:

  • Thanksgiving week
  • December holiday season
  • Major sales events

Returns
See our Return Policy for information about sending items back.